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Announcement

Announcement

02-FEB-2010    09:55 AM
[English Version]

Interactive Voice Response (IVR) Telephone PIN (TPIN) for Self Service

Dear Valued Customer,

We wish to advise that we have made a slight change on the Interactive Voice Response (IVR) menu that is more conducive to everyone. Please use the below chart as a guide.

Guide on Interactive Voice Response (IVR) Call Flow

Click image for fullview

IMG IVR1



Guide on IVR Telephone PIN (TPIN) Registration for Payment & Billing Inquiry

Simply visit our website at www.jaring.my and login to Self Care portal for onetime Registration by following the simple steps below:-

  1. Login with your Customer ID and password.

IMG IVR2


  1. On your left navigator menu click on IVR TPIN

IMG IVR3


  1. Your Service package will be displayed, please click on the respective package.

IMG IVR4


  1. Please enter your active email address and submit. Your TPIN will be sent to this email address.

IMG IVR5


  1. Please verify your account information and click confirm.

IMG IVR6


  1. Congratulations! Your IVR TPIN has been successfully created.

IMG IVR7
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