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FAQs : UKM-JARING WiFi

1. What is WiFi?
2. What is UKM-JARING WiFi?
3. Where are the coverage areas?
4. Who is eligible for the service?
5. How do I register?
6. What is the speed of the UKM-JARING WiFi service?
7. What is the minimum requirement?
8. How to Connect?
9. What is different between resident student (UKM-JARING WiFi Semester package) and non-resident student (UKM-JARING WiFi Prepaid) package?
10. Is there any other service bundled together when I subscribed UKM-JARING WiFi service?
11. Are there any terms and conditions that apply to your service plans?
12. Is there a minimum subscription period commitment required?
13. Can I change or cancel my plan online?
14. What happened to my account if I go on study leave during that semester?
15. Can I view my account information without logging in?
16. Do you offer dial-up services?
17. Will I be given an e-mail account with UKM-JARING WiFi service?


1.  What is WiFi?
WiFi (short for "wireless fidelity") is a term for certain types of wireless local area network ( WLAN) that provides wireless connection to Internet.

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2.  What is UKM-JARING WiFi?
UKM-JARING WiFi is a collaboration between UKM and JARING to provide a wireless broadband access for the convenience of UKM students and staff to enjoy the Internet service while they are within and around the area of UKM campus.


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3.  Where are the coverage areas?
The coverage areas are as follows:
  1. WiFi (Colleges)
    1. Kolej Burhanuddin Helmi
    2. Kolej Ibrahim Yaakub
    3. Kolej Ungku Omar
    4. Kolej Rahim Kajai
    5. Kolej Aminuddin Baki
    6. Kolej Dato. Onn
    7. Kolej Tun Hussein Onn
    8. Kolej Keris Mas
    9. Kolej Pendeta Zaaba
    10. Kolej Ibu Zain
    11. Kolej Tun Dr Ismail (UKM own building)
    12. Kolej Tun Syed Nasir(UKM own building)
    13. Kolej Idris Al-Marbawi
  2. Hotspots
    1. Kompleks Bestari
    2. Pusat Kesihatan
    3. Fakulti Ekonomi dan Perniagaan (Foyer/GSB)
    4. Fakulti Kejuruteraan dan Alam Bina (Aras 2 Tengah)
    5. Fakulti Undang-undang (Perpustakaan)
    6. Pentadbiran (Bahagian Bayaran Bendahari)
    7. Fakulti Pendidikan (Foyer)
    8. Fakulti Pengajian Islam (Singgahan Ilmu)
    9. Fakulti Teknologi dan Sains Maklumat
    10. Fakulti Sains dan Teknologi (Tepi Dewan Anuar Mahmud)
    11. Fakulti Sains Sosial & Kemanusiaan (Foyer)
    12. Perpustakaan Tun Sri Lanang (Foyer)
    13. Pusanika (Foyer)
Please look out for the signage below to locate the coverage area or visit www.jaring.my/ukm for full listing.


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4.  Who is eligible for the service?
All registered UKM students and staff are eligible for the service.

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5.  How do I register?
To register, you will need to go through a self registration process. The printed self registration guide is available at all colleges or you may go to UKM-JARING WiFi landing page for online guide. You MUST register using your personal information.

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6.  What is the speed of the UKM-JARING WiFi service?
Each UKM-JARING WiFi user will receive a peak speed of up to 1Mbps (on best effort basis).

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7.  What is the minimum requirement?
Please ensure that your personal computer, laptop, PDA or smart phone are equipped with a built-in WiFi certified device (refer to device manual)and the WiFi button is switched on.

For personal computer and laptop which are not WiFi ready, please ensure that the Wireless Card (PCMCIA) or Wireless USB Adapter has been inserted or connected.

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8.  How to Connect?
  1. Please ensure that your personal computer, laptop, PDA or smart phone are WiFi enabled (refer to device manual).
  2. Choose UKM-JARING wireless network.
  3. Register at UKM-JARING WiFi login page.
    NOTE: For non-resident users, please purchase the Reload Card before you proceed to the Registration Steps (Reload card can be purchased at Kedai Buku UNIKEB and UMart at Pusanika)
  4. Use the Username and Password that you have chosen to start surfing.
Click here for registration steps online guide.

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9.  What is different between resident student (UKM-JARING WiFi Semester package) and non-resident student (UKM-JARING WiFi Prepaid) package?
  1. The resident package (UKM-JARING WiFi Semester package) is a special arrangement between JARING and UKM and the information can not be revealed.
  2. For the non-residentand staff package (UKM-JARING WiFi Prepaid) a nominal subscription fee will be charged.


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10.  Is there any other service bundled together when I subscribed UKM-JARING WiFi service?
  1. Wi-Fi wireless Broadband
  2. Internet access via dial-up. Dial-up access can not be used concurrently with WiFi services.


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11.  Are there any terms and conditions that apply to your service plans?
Yes, you are required to agree and comply our Terms and Conditions of Service.

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12.  Is there a minimum subscription period commitment required?
A term commitment is required for both of our subscription plans. One semester requirement for UKM students or the number of day subscription based on the price option for non-resident UKM students and staff.
The price options are as follow:
RM13 for 30 days unlimited usage
RM20 for 50 days unlimited usage
RM50 for130 days unlimited usage.
For non-resident UKM students and staff, please walk-in to Kedai Buku and UMART at bangunan Pusanika to buy reload card for payment.

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13.  Can I change or cancel my plan online?
No, you cannot change or cancel the plan online.


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14.  What happened to my account if I go on study leave during that semester?
Your WiFi account will be suspended for the semester that you go on study leave and cannot use it till is re-activated when you come back from study leave in the next semester. However, the account will be terminated if you are on study leave for more than 2 semesters.

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15.  Can I view my account information without logging in?
Yes, you can access your account information from JARING Self Care. Simply enter your CustomerID or JARING e-mail address and password to access your account information.


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16.  Do you offer dial-up services?
Unlimited Dial-up account is bundled together with UKM-JARING WiFi.service but you cannot use it concurrently with WiFi connection.


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17.  Will I be given an e-mail account with UKM-JARING WiFi service?
Yes, UKM-JARING WiFi service comes with an e-mail account for its users.

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